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Customer Service
Frequently asked questions
In accordance with Law 34/2002, of July 11, on information society services and electronic commerce
(LSSI), in relation to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016,
General Data Protection Regulation (GDPR) and Organic Law 3/2018, of December 5, on Data Protection and Guarantee
of Digital Rights (LOPDGDD), it is mandatory to obtain the express consent of the user of all pages
websites that use non-essential cookies, before you browse through them.
Cookies and other similar technologies such as local shared objects, flash cookies or pixels are tools that allow us to track visitors.
used by Web servers to store and retrieve information about their visitors, as well as to
to ensure the correct functioning of the site.
By using these devices, the Web server is allowed to remember some data concerning the user,
such as your preferences for viewing pages on that server, name and password, products that you find most interesting
interest, etc.
ACCORDING TO THE PURPOSE
Technical and functional cookies: these are those that allow the user to navigate through a web page,
platform or application and the use of the different options or services that exist therein.
Analytical cookies: these are those that allow the person responsible for them to monitor and analyze the
behavior of users of the websites to which they are linked. The information collected through
This type of cookies is used to measure the activity of websites, applications or platforms and for the
creation of navigation profiles of the users of said sites, applications and platforms, in order to
introduce improvements based on analysis of usage data made by users of the service.
Advertising cookies: these are those that allow the management, in the most efficient way possible, of the spaces
advertising that, where appropriate, the publisher has included on a website, application or platform from which
provides the requested service based on criteria such as the content edited or the frequency with which they are displayed
the ads.
Behavioural advertising cookies: collect information about the user's personal preferences and choices.
user (retargeting) to allow the management, in the most efficient way possible, of the advertising spaces that,
where applicable, the publisher has included on a website, application or platform from which it provides the service
required.
Social cookies: These are set by social media platforms on the Services to allow you to
share content with your friends and networks. Social media platforms have the ability to track
your online activity outside of the Services. This may affect the content and messages you see on other websites.
services you visit.
Affiliate cookies: allow tracking of visits from other websites, with which the
website establishes an affiliate agreement (affiliate companies).
Security cookies: store encrypted information to prevent the data stored in them from being
vulnerable to malicious attacks by third parties.
ACCORDING TO THE PROPERTY
Own cookies: those that are sent to the user's terminal equipment from a computer or domain
managed by the publisher itself and from which the service requested by the user is provided.
Third-party cookies: are those that are sent to the user's terminal equipment from a computer or domain that
It is not managed by the publisher, but by another entity that processes the data obtained through cookies.
ACCORDING TO THE CONSERVATION PERIOD
Session cookies: These are a type of cookies designed to collect and store data while the user accesses the website.
to a web page.
Persistent cookies: These are a type of cookies in which the data remains stored in the terminal and can be
be accessed and processed for a period defined by the person responsible for the cookie, which may range from a few
minutes to several years.
Luca Lorenzini is the Controller of the personal data of the Interested Party and informs you of
that these data will be treated in accordance with the provisions of Regulation (EU) 2016/679 of April 27,
2016 (GDPR), for which reason the following information on processing is provided to you:
Purposes of processing: as specified in the section on cookies used on this website.
Legitimation of the treatment: by consent of the interested party (art. 6.1 GDPR).
Data retention criteria: as specified in the section on cookies used on the website.
Communication of data: data will not be communicated to third parties, except in cookies owned by third parties or by
legal obligation.
Rights of the Interested Party:
- Right to withdraw consent at any time.
- Right of access, rectification, portability and deletion of your data, and of limitation or opposition to its processing.
- Right to file a claim with the Control Authority ( www.aepd.es ) if you consider that the treatment is not
complies with current regulations.
Contact details to exercise your rights:
LUCA LORENZINI, Calle Jardí Botànic, 10 ground floors, 07012, Palma Balearic Islands.
Email: info@lucalorenzini.com
From this panel you can configure the cookies that the website can install in your browser, except for the cookies
technical or functional cookies that are necessary for navigation and the use of the different options or services that
are offered.
The selected cookies indicate that the user authorizes the installation in his browser and the processing of data under
the conditions reflected in the Cookies Policy.
The user can check or uncheck the selector depending on whether they wish to accept or reject the installation of cookies.
Technical and functional
Property: lucalorenzini.com
Cookies: bSession
Purpose: Cookie necessary for the use of the options and services of the website
Term: session
Property: l ucalorenzini.com
Cookies: consent-policy
Purpose: Cookie necessary for the use of the options and services of the website
Deadline: within 9 months
Property: lucalorenzini.com
Cookie: fedops.logger.defaul tOverrides
Purpose: Cookie necessary for the use of the options and services of the website
Term: Session
Property: lucalorenzini.com
Cookies: hs
Purpose: Cookie necessary for the use of the options and services of the website
Term: Session
Property: lucalorenzini.com
Cookie: ssr-caching
Purpose: Cookie necessary for the use of the options and services of the website
Term: Session
Property: lucalorenzini.com
Cookies: svSession
Purpose: Cookie necessary for the use of the options and services of the website
Deadline: within one year
Property: lucalorenzini.com
Cookies: XSRF-TOKEN
Purpose: This cookie is set to help with site security by preventing cross-site request forgery attacks.
Term: Session
Property: ecom.wixapps.net
Cookies: bSession
Purpose: Cookie necessary for the use of the options and services of the website
Term: Session
Property: ecom.wixapps.net
Cookies: XSRF-TOKEN
Purpose: This cookie is set to help with site security by preventing cross-site request forgery attacks.
Term: Session
Property: engage.wixapps.net
Cookie: bSession
Purpose: Cookie necessary for the use of the options and services of the website
Term: Session
Property: engage.wixapps.net
Cookie: XSRF-TOKEN
Purpose: This cookie is set to help with site security by preventing cross-site request forgery attacks.
Term: Session
Property: facebook.com
Cookie: wd
Purpose: This cookie stores the dimensions of the browser window and is used by Facebook to optimize the
page performance.
Deadline: within 19 hours
Analytics
Property: lucalorenzini.com
Cookie: _ga
Purpose: ID used to identify users
Deadline: within one year
Property: lucalorenzini.com
Cookie: _gid
Purpose: ID used to identify users for 24 hours after the last activity
Deadline: within 22 hours
Advertising
Property: lucacorenzini.com
Cookie: _fbp
Purpose: Used by Facebook to offer a series of products such as advertising, real-time offers
from third party advertisers
Deadline: within 3 months
Properties: facebook.com
Cookie: data
Purpose: Used to prevent the creation of fake accounts/spam. DATR cookie is associated with a browser, not with the user's browser.
individual persons.
Deadline: in 2 years
Properties: facebook.com
Cookie: sb
Purpose: Facebook browser identification, authentication, marketing and other Facebook-specific feature cookies.
Deadline: in 2 years